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FAQ

  • Can you use a microwave ?

    The short answer is NO as it generally blows up like a balloon and we don't
    Want that do we... So the best thing to do is follows the instructions (males
    Included)
    If you decide to be a rebel and attempt it, ensure the pad is fully emerged
    In water and monitor it frequently but be aware we can't guarantee the
    Product as the waves decreases their integrity. This doesn't do your power
    Bill any favours.
  • I used it and it went hard ?

    Yes that's correct, the chemical process releases heat as it turns from a
    Liquid to a solid (you may have made volcanos at school? Same thing!!).
    So that said we would have happily retired a long time ago as you would
    Be all clicking a button at your front door and instantly heating your
    House. This would be cool but not going to happen sorry, we are not that
    Smart (yet!!).
  • How long do they last ?

    It comes down to size. Basically bigger is better so they say so the larger
    The pad is the longer the warmth lasts.
    There are two factors to consider:
    The environmental conditions i.e. it won't last as long if you are rolling
    Around in snow!!!
    The first few times you use them they don't last as long they get better
    With age, so mature gracefully

  • My pot is not big enough ?

    This is quite common. The one thing with these even if they are solid they
    Can still melt and fold in, so you don't need a massive cauldron to reset the pads.
  • It doesn't have a small disk inside ?

    Bonus for you, please contact us and we will
    Replace it straight away. You should feel special too as this is approx.
    1:2000 so go get a lotto ticket.
  • It's leaking ?

    If you have followed the instructions and it's still leaked, you have
    Successfully found 1:1000. This will generally appear the first few times as
    The manufacturer hasn't sealed it correctly. Contact us
    And we will replace it.
    If you do however get some of the liquid in your eyes rinse thoroughly in
    Cold water and consult your doctor. The liquid is non- toxic but better to
    Be on the safe side.

   
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